How long does shipping usually take?

For the free delivery, or media mail, we use USPS, and they say 3-10 days from the date of shipment.  If you choose priority shipping, it usually takes about 3 days after shipping to arrive.  

Shipping times are in addition to processing times, which can vary. 

If we have to special order the item it can take longer.  

How can I track My Order? 

To track your order, first you need to please create an account. This can be done before or after you have placed an order. If you have created an account after your purchase, we can still link your order so you can log in to view it’s progress! Requests must be sent via email to: customer.service@ziggypetshop.com

What does “Special Order” mean?

During times of great demand some best selling titles may be placed on controlled release by the publisher, meaning that they are requiring a special order to guarantee you receive your copy. 

If after 3 working days your order still has not updated the tracking number , your order is a special order.

If the wait is too long you can request a refund,

How do I get a REFUND? 

Please visit here for request refund , please read our Refund and Return policies.