Shipping
Delivery date = order processing + transit time
We ship Monday through Friday, excluding U.S. holidays.
All orders process and ship Monday – Friday, excluding federal holidays within the United States. Please allow 1-2 days for order processing prior to shipping. Orders placed and received prior to 11:00 AM, local time, will be shipped by the next business day. Orders placed after the cut-off time of 11:00 AM, local time, will ship within 2 business days.
U.S. Shipping Information
We offer FREE Standard shipping on all U.S. orders of $10 or more (excluding taxes).
| Shipping Method | Transit Time | Cost |
|---|---|---|
| U.S. Standard Shipping, new items | 8-12 business days | Free (orders $20 and over) $1.99, each item (orders under $20) |
- EXPRESS SHIPPING may not be available to all zip codes. Eligibility is calculated during checkout
- 2-DAY SHIPPING is not available to PO Boxes
- Delivery to Alaska, Hawaii, Guam, and Puerto Rico can take up to 45 days to arrive
- Please be advised that our stock reflects what may be available for shipping within 2-8 weeks
Returns and Refunds
Returns that are not the result of our error may be subject to a restocking fee of $2.00 per item sent by Standard Shipping, or $5.00 per item sent by Express Shipping. The restocking fee for Canada and UK orders is $5.00, and $7.00 for the rest of the world.
If the item is returned to us for any of the following reasons, a restocking fee will be applied to your refund total:
- Item(s) no longer needed or wanted.
- Item(s) returned to us due to an invalid or incomplete address.
- Item(s) returned to us that were not a result of our error.
If you receive a damaged or incorrect item please Contact Us, and we will correct the situation, quite often without the need for you to return anything!
Note: We cannot take action for you after an item has begun to ship, so changes of heart or alterations to an address you have entered cannot be accommodated and may accrue a restocking fee.
We will honor returns and refunds, where appropriate if we’re contacted within 30 days of the date the order was placed for US orders and 90 days for international orders.
Orders shipped with U.S. standard shipping expected to arrive within 12 business days. Our shipping and delivery times can be viewed here.
For help tracking your order, click here.
Please note, your order may have shipped from multiple locations across the US. If you are missing part of an order, be sure to check each shipment’s tracking link for further details. This information will appear in your order history, just below the order details, next to each shipment number.
In addition, we will also send you a shipment confirmation email with your available tracking information.
We always suggest that you check with anyone in your office or household who may have received the package and neglected to tell you. If there is no indication of the current delivery status and you still have not received the package, please contact us and one of our Customer Service Representatives will be happy to assist you.
- Damaged or incorrect items
- If you receive a damaged or incorrect item, please contact us. One of our dedicated Customer Service Representatives will work with you to resolve any issues you may have with your order, often without the need for a return.